Booking details
Hotel Stars Need the Rating Scheme Behind Them
Read a hotel’s star rating alongside the scheme that awarded it, then check the services that matter to your stay.
STAYS & SMALL TRAVEL DETAILS
A better trip begins before check-in.
Practical accommodation guides and unhurried travel planning for the details that shape a stay.
Plan your next stay →Before you set off
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Hotel Practicalities
Hotel Wi-Fi: Finish the Sign-In Page Without Ignoring Security Warnings
A hotel’s Wi-Fi sign-in page is separate from a website security warning. Confirm the network and ask reception when the connection looks wrong.
Hotel Practicalities
Late Checkout Is a Request Until the Hotel Confirms the Time and Terms
Confirm the time, cost and conditions of late checkout before building your departure day around it, and keep a workable luggage alternative.
Hotel Arrival
Your Hotel’s Reception May Be at a Different Address
Confirm where hotel check-in actually happens, especially for annex rooms and apartment-style stays, before planning the last part of your arrival journey.
Hotel Booking Details
Put the Arriving Guest’s Name on the Hotel Reservation
Check that the hotel reservation identifies the person arriving, especially when somebody else books or pays for the room.
Stay Planning
Check the Room Occupancy Limit Before Adding Another Guest
Confirm the maximum occupants, child policy and sleeping arrangements for the exact hotel room before adding someone to the booking.