Booking details
Hotel loyalty points may not apply to every booking channel
Before counting on hotel loyalty points, check the booking channel, rate eligibility and programme rules for the exact stay you are considering.
STAYS & SMALL TRAVEL DETAILS
A better trip begins before check-in.
Practical accommodation guides and unhurried travel planning for the details that shape a stay.
Plan your next stay →Before you set off
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Hotel Practicalities
Forwarding luggage to a hotel starts with the hotel’s acceptance rules
Before sending luggage ahead, confirm that the receiving hotel accepts it, match the reservation name and arrange essentials for the delivery interval.
A Better Hotel Stay
Left something at the hotel? Make a lost-property request easy to trace
Left an item at a hotel? Send a precise, private lost-property request and confirm collection or shipping arrangements directly with the property.
Hotel Planning
What is actually included in a half-board hotel rate?
Compare a half-board hotel rate by checking meal times, drinks, arrival-day service and what happens when you eat elsewhere.
Arrival Planning
Booking a hotel inside an old town: the last 500 metres may be on foot
A hotel in a pedestrian old town may need a final walk with luggage. Confirm the actual drop-off point, route and assistance before arrival.
A Better Hotel Stay
An offered hotel upgrade still needs to fit the stay you planned
Before accepting a hotel room upgrade, compare the bed, location, accessibility and total price with the stay you actually booked.